Delivery
Shipping and DELIVERY
Same Day Delivery
Is my post code included in same day delivery?
We offer same-day delivery in Melbourne metro region on majority of our products. Same day delivery applies for orders purchased before 9 am in the morning for the following post codes:
3000,3002,3003,3004,3005,3006,3008,3010,3011,3012,3013,3015,3016,3018,3019,3020,3021,3022,3023,3024,3025,3026,3027,3028,3029,3030,3031,3032,3033,3034,3036,3037,3038,3039,3040,3041,3042,3043,3044,3045,3046,3047,3048,3049,3050,3051,3052,3053,3054,3055,3056,3057,3058,3059,3060,3061,3062,3064,3065,3066,3067,3068,3070,3071,3072,3073,3074,3075,3076,3078,3079,3081,3082,3083,3084,3085,3086,3087,3088,3089,3093,3094,3095,3101,3102,3103,3104,3105,3106,3107,3108,3109,3111,3113,3114,3115,3116,3121,3122,3123,3124,3125,3126,3127,3128,3129,3130,3131,3132,3133,3134,3135,3136,3137,3138,3139,3140,3141,3142,3143,3144,3145,3146,3147,3148,3149,3150,3151,3152,3153,3154,3155,3156,3160,3161,3162,3163,3164,3165,3166,3167,3168,3169,3170,3171,3172,3173,3174,3175,3177,3178,3179,3180,3181,3182,3183,3184,3185,3186,3187,3188,3189,3190,3191,3192,3193,3194,3195,3196,3197,3198,3199,3200,3201,3202,3204,3205,3206,3207,3752,3800,3802,3803,3806,3975,3976
To check if the product you wish to buy is included and available for same-day delivery, you may contact at 0433178375 or noveltyfurniture.melb@gmail.com
How much is the shipping cost?
We offer express shipping with real time tracking update and the best shipping method in a flat rate. In some occasion we also compensate the cost on top of the amount we have collected for the shipping.
The shipping cost is determined based to location and size and wright of the total order.
How can I track the progress of my order?
We’ll keep you posted all way through! After you order, you will be receiving an order confirmation from us. Please allow 24 hours for the orders to processed and dispatched. Once your order is processed, you will receive an email and or an SMS with a tracking number.
How long does it take for my order to arrive?
It normally takes 1-3 business days to deliver in Metro areas upon dispatch.
Dispatch within 24 hours
Expected delivery time: 1-8 business days (Monday-Friday) upon dispatch
VIC: 1-3 business days
NSW: 3-4 business days
QLD: 4-7 business days
SA: 3-4 business days
ACT: 3-4 business days
WA: 5-7 business days
TAS: 5-8 business days
NT: 5-8 business days
If I order several items, will they be delivered at the same time?
It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. Although, we do not guarantee that it will all arrive at the same time due to special circumstances (courier, product availability, lost in transit etc) we are proud to say that 98% of our grouped orders arrive at the same time.
How can I change my delivery address?
If you need to change your delivery information, please contact at noveltyfurniture.melb@gmail.com. Please note that we process and dispatch the orders within 24 hours. No fees apply when the address is changed before dispatch and covers the same pricing post code area. If in case the order is already dispatched from our warehouse, we charge $20 for redirection fee.
What happens if the couriers lose my parcel?
Once we have proven that the courier lost the item and you supplied us the right shipping address, we will be replacing the order right away stress free. For lost order concerns, please contact at noveltyfurniture.melb@gmail.com
Can I provide additional delivery instructions?
Yes, you can easily do that by placing additional delivery notes before check out. If in case you miss it, you may contact at noveltyfurniture.melb@gmail.com. Additional delivery instructions only cover the ff: address instruction and authority to leave. Please note that “preferred delivery time” is not guaranteed as we do not have control over courier operations.
I have not heard from your delivery company yet. What do I do?
Upon purchase, you will receive a tracking number within 24 hours. The tracking number normally updates status within 48 hours and gives an estimated time of arrival of your order. If in case you notice that there are no movements on the order within 72 hours, please contact the designated courier directly or our dedicated customer service team at (03) 90710088 or contact@elivingfurniture.com.au
What do I do If I missed my delivery?
If in case you receive a “sorry we missed you” card or missed a delivery, you can get in touch with the courier immediately to arrange a re-delivery of your order on a preferred date FREE OF CHARGE. Please note that the courier gives a specific time frame to get in touch with them, applicable re-delivery fee applies if they have not heard from you as they will automatically return the item to our Melbourne warehouse. For further assistance, you may contact our customer service team at (03) 90710088 or contact@elivingfurniture.com.au
I live in an apartment; can the courier deliver upstairs?
Due to security concerns, all our partner couriers only deliver all items in a secured place or in the lobby of your apartment.